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Do you have any questions? Contact Us:

info@oel.com.co

Mon - Fri 09:00 AM - 17:00 PM

FAQ

Whatever your question, you can always write to our email info@oelbeauty.com, we will respond to you within a maximum of 48 business hours.

How can I contact OEL?

You can simply contact us where our customer service team will be happy to help you with whatever you need! 

What payment methods do you accept? 

You can select your preferred payment method at checkout. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed? 

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

How long will it take to receive my order?

Once you place your order, please allow 1- 2 business days to process your orders. After that, it will take 7-18 days for delivery in the United States, and 7-40 days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

I ordered more than one item but they haven’t all arrived:

If you ordered more than 1 item at one time and haven’t received  them altogether, it may be due to the fact they were shipped separately. Please allow a few days between receiving the first item and receiving another package. If you have been waiting for a second parcel for longer than a few days, please send us a  email and we will look into it for you.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. 

 

 

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